We've worked in hotels. That's the whole reason this exists.

It started with lost shoes.

Paul Mercer spent ten years running ILMS, a lost-and-found service for some of the biggest hotel brands in the country. His team dealt with the mess left behind after guests check out: chasing down items, getting them back to people, and handling all the paperwork that goes with it.

Then a major brand rang him with a bigger problem. Something would happen at one of their properties, and by the time anyone wrote it down properly, the details were gone. Their staff were doing their best under pressure, but the record never held up.

What Paul found surprised him. Nobody was cutting corners. The tools were just making a hard job harder. Reports got written two days late from memory. Repair logs lived on a clipboard in a cupboard. Visitors signed a paper sheet nobody ever looked at again. Then a claim would land, or an inspector would turn up, and there'd be nothing to show them.

So he built something better. Not from a whiteboard, but from years of sitting with the managers and front-line staff who were living with the problem.